Penguin Random House South Africa

Categories: Business & Finance, International Non-Fiction, Non-Fiction, Adult
ISBN: 9780670921348
Published: December 2011
Imprint: Penguin
Page Extent: 352
Format: Paperback
RRP 295.00

Difficult Conversations

Bruce Patton, Douglas Stone, Sheila Heen

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About the book

The 10th anniversary edition of the classic guide to handling life's toughest conversations

What is a difficult conversation?

Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?

Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we're not engaging in one dialogue but three:

- The "what happened" conversation (what do we believe was said and done)
- The "feelings" conversation (the emotional impact on...

About the Author

Bruce Patton

Bruce Patton

Bruce Patton is cofounder and distinguished fellow of the Harvard Negotiation Project. With Sheila Heen and Douglas Stone he wrote the international bestseller Difficult Conversations. He is also the co-author with Roger Fisher and William Ury of Getting to Yes.

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Douglas Stone

Douglas Stone

Douglas Stone is a lecturer on Law at Harvard Law School. With Sheila Heen and Bruce Patton of the Harvard Negotiation Project, he wrote the international bestseller Difficult Conversations. He is also a coauthor of the New York Times bestseller Thanks for the Feedback (written with Sheila Heen). He lives in Cambridge, Massachusetts.

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Sheila Heen

Sheila Heen

Sheila Heen is a lecturer on law at Harvard Law School. With Douglas Stone and Bruce Patton of the Harvard Negotiation Project, she wrote the international bestseller Difficult Conversations. She is also a co-author of the New York Times bestseller Thanks for the Feedback (written with Douglas Stone). She lives near Cambridge, Massachusetts.

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